Tuyển IT Helpdesk/IT support Dezan Shira & Cộng Sự Việt Nam làm việc tại Hồ Chí Minh thu nhập Thỏa thuận

Job summary
The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for branch offices. This role may also involve occasional IT service to external clients. The engineer will work with other office IT staff to provide comprehensive IT service for employees located in 17 offices across the Asia region. Consistent customer care, adherence to quality standards, and meeting reporting requirements are essential aspects of the position. The ability to adapt to changing priorities and fluctuations in workflow is necessary for the IT Support Engineer role.
Principal Responsibilities: (Essential Function)
* IT Support
• Provide daily comprehensive technical support services to local office and remote branch offices
• Quickly isolate and trouble-shoot any network, system and application problems
• Provide incident and after-action reports and analysis
• Occasionally involve the IT service delivery to external clients
* Network & System Management
• Monitoring of existing network, PABX and servers, and provide performance and availability report and suggestion
• Assistance on IT infrastructure /network/server project
• Assist to admin data center servers with the guide from IT supervisor

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