Tuyển Lập trình viên Viet Thai International Careers - VTI Group làm việc tại Hồ Chí Minh thu nhập Thỏa thuận

Main Purpose:
Serve as the first point of contact for users seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide accurate information on IT products or services
Pass on any feedback or suggestions by users to Infrastucture Team
Install, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved
Key Accountabilities:
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Run reports to determine malfunctions that continue to occur.
Education
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
3+ years of experience in IT support and infrastructure administration.
Extensive experience with Microsoft 365, Azure AD, and cloud-based solutions in Azure.
Knowledge of ITSM tools (e.g., ServiceNow, Jira) and remote support tools.
Ability to communicate technical concepts effectively in English with international teams and vendors.
Work related skills
Networking knowledge (OSI network layers, TCP/IP)
Client service mindset
Soft skills:
Good English communication skills
Problem solving skills
Team work spirit and ability of working individually
Ngành nghề: CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

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