Chi Tiết Tin Tuyển Dụng Project Manager Tại
- Hà Nội: Hai Bà Trưng, Hà Nội
Mô Tả Công Việc Project Manager Với Mức Lương Thỏa thuận
About the job Real-Time Analyst (RTA)
Introduction
Gear Inc. is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager
Responsibility
- Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
- Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance;
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
Tại Thì Được Hưởng Những Gì
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