Tuyển Product Marketing Techcombank làm việc tại Hà Nội thu nhập Thỏa thuận

Job Purpose
The Service Incident Manager is responsible for managing End-to-End incident handling, from activating incident response team following to process to communicating; managing every stakeholders and reporting.
Key Accountabilities (1)
• Collaborate with the appropriate departments to deeply understand the TCB eco-system, as a basis for the efficiency incident handling.
• Provide strategic leadership and meticulous oversight of the incident management process.
• Allocate resources, including personnel, tools, and infrastructure, to promptly address incidents and ensure effective resource utilization.
• Monitor the workload of the incident response team for smooth operations during the incident management process.
• Coordinate with related teams involved in incident response and delegate tasks to specific team members, including technical support teams, IT operations teams, and external vendors. They facilitate communication between stakeholders, provide regular updates on the status of incidents, and manage expectations regarding resolution timelines.
• Facilitate decision-making processes, guiding teams in identifying and implementing effective solutions to resolve incidents promptly.

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